Exchange / Refund Policy

Flexorium Return & Exchange Policy

At Flexorium, your satisfaction is our priority. We want you to shop with confidence, knowing that if something isn’t right, we’re here to make it right.

📦 Exchange Policy

  • Timeframe: Exchanges can be requested within 15 days of receiving your order.

  • Condition: Items must be unused, unworn, with original tags and packaging.

  • Delivery Charges: The customer will cover delivery charges for exchanges.

  • Payment Adjustments:

    • If the new item costs less, we’ll refund the difference.

    • If it costs more, you’ll only pay the balance.

  • Process:

    1. Contact our support team at +92 326-0500019.

    2. Send the parcel (after approval) to our official return address provided by support.

💳 Refund Policy

  • Timeframe: Refunds are eligible within 15 days of delivery.

  • Condition: Items must be returned in their original condition (unused, with tags, in original packaging).

  • Charges: Customer covers return shipping charges (except in cases of damaged/defective products).

  • Refund Processing:

    • Once inspected and approved, refunds will be processed to your bank account within 10 business days.

    • If you haven’t received your refund after 15 business days, please contact us.

🛠 Damage or Defect Policy

  • Report Time: Any damaged or defective item must be reported within 3 days of delivery.

  • Proof Required: Clear photos/videos of the defect must be shared with our support team.

  • Charges:

    • If the defect is due to manufacturing or shipping damage, Flexorium covers replacement costs.

    • If damage is due to misuse, the product is not eligible for return/replacement.

  • Process:

    1. Contact support with proof of damage.

    2. Once approved, send the item back to us.

    3. We’ll provide a replacement or suitable resolution.

❌ Important Notes

  • No Exchange/Refund during special sales or promotional events.

  • Flexorium reserves the right to cancel any order in case of:

    • Stock unavailability

    • Pricing errors

    • Declined payments

    • Unresponsive customer confirmation

📞 Need Help?

Our team is always here to assist you.
For any questions, please contact us at:

Phone/WhatsApp: +92 326-0500019.
Email: flexoriumofficial@gmail.com

✨ At Flexorium, we don’t just sell clothes — we build trust. Your satisfaction is our style.